The Total Economic Impact of Webex Suite
Forrester interviewed four organizations that have deployed Webex Suite, aggregated the data, and combined the results into a single composite organization.
Key Findings
Over 3 years, the composite organization experienced:
0
% ROI
$
0
million
Net Present Value (NPV)
A
0
-month
payback period
Net cumulative benefits.
Savings over a three-year period.
$0
Year 1
$0
Year 2
$0
Year 3
Prior to using Webex Suite, organizations struggled with legacy collaboration solutions, facing challenges including:
Difficulties managing multiple vendors
Limited integrations between solutions
Inability to scale to meet organizational demand
Lack of centralized reporting
Many customers invest in comprehensive solutions that increase efficiency and reduce costs.
After adopting Webex Suite, the composite organization saw a 75% reduction in annual training and end users reclaimed 25 minutes per week, saving the composite $8.5 million over three years.
Benefits of Webex Contact Center
Reduced IT and help
desk workload
Reduced IT and help desk
workload
“My team doesn’t need to focus too much on managing the solution anymore, and it frees them up to focus on bigger-picture stuff.”
Improved employee experience
“[Webex was] the only vendor at the time that could consistently give us that under-60-second meeting join throughout any of [its] products […] no matter what.”
Increased security,
reliability, and uptime
“Even if our infrastructure goes down, all those users can disable VPN and use their existing [connections] to port out to the cloud.”
A look at the numbers...
Here are just a few more of the quantitative benefits of migrating to Webex Suite.
12
100%
85%
$30.13
A solution you can rely on with results that add up.
Three-year benefits
Do you want to...
Reduce technical issues and distractions that impact important meetings and phone calls?
Accommodate your organizational initiatives to bring more operations to the cloud?
Consolidate collaboration solutions and reduce legacy solution costs?
Reduce internal labor and maintenance costs within your software ecosystem?
Improve end user experiences?
Learn more about the Webex Suite.
Download the full Forrester report: The Total Economic Impact™ of Webex Suite to learn more.
Download the full Forrester report: The Total Economic Impact™ Of Webex Contact Center to learn more and be sure to schedule a meeting with our team to get a demo.
Opens in a new window.
Opens in a new window.
Opens in a new window.
Opens in a new window.
Opens in a new window.